Telephone communication

Фразы, часто используемые в разговоре по телефону на английском языке.

Answering the phone

  • Hello?
  • Thank you for calling Business English Courses "english4real". Maxim speaking. How can I help you?
  • Good morning/afternoon/evening, Persha Studia, Denis speaking.
  • Who's calling, please?

Introducing yourself

  • This is Ken.
  • Ken speaking
  • Hey George. It's Lisa calling. (informal)
  • Hello, this is Julie Madison calling.
  • Hi, it's Gerry from the dentist's office here.

Asking who is on the telephone

  • Excuse me, who is this?
  • Can / Could I ask who is calling, please?

Asking for Someone

  • Can I have extension 123? (internal numbers at a company)
  • Could / Can / May I speak to...?
  • Is Jack in? (in the office)
  • May I speak with Mr. Ivanov, please?
  • Would the financial manager be in / available?

Connecting Someone

  • I'll put you through (connect)
  • Can you hold the line?
  • Can you hold on a moment?
  • Please hold and I'll put you through to his office.
  • One moment please.

How to reply when someone is not available

  • I'm afraid ... is not available at the moment
  • The line is busy...
  • Mr Levin isn't in / available ...
  • Mr Chernous is out at the moment...

Taking a Message

  • Could / Can / May I take a message?
  • Could / Can / May I tell him who is calling?
  • Would you like to leave a message?
  • I'm sorry, Vika's not here at the moment. Can I ask who's calling?
  • I'm afraid he's stepped out. Would you like to leave a message?
  • He's on lunch right now. Who's calling, please?
  • He's busy right now. Can you call again later?
  • I'll let him know you called.
  • I'll make sure she gets the message.

Leaving a message with someone

  • Yes, can you tell him his wife called, please.
  • No, that's okay, I'll call back later.
  • Yes, it's Alexander from Alpha Bank here. When do you expect her back in the office?
  • Thanks, could you ask him to call me back when he gets in?
  • Do you have a pen. His number is 050 - ...
  • Thanks. My number is 067-602-11-69.

Confirming information

  • Okay, I've got it all down.
  • Let me repeat that just to make sure I got it right.
  • Did you say pr. Moskovskiy, 6?
  • You said your name was Tatyana, right?

Making special requests

  • Could you please repeat that?
  • Would you mind spelling that for me?
  • Could you speak up a little, please? (говорить погромче)
  • Can you speak a little slower, please. My English isn't very strong.
  • Can you call me back? I think we have a bad connection.
  • Can you, please, hold for a moment? I have another call.

Finishing a conversation

  • Well, I guess I better get going now. Talk to you soon.
  • Well, I won't keep you. I've also got some things to do.
  • Thanks for calling. Bye for now.
  • I have to let you go now.
  • I have another call coming through. I better run.
  • I'm afraid that's my other line.
  • I'll talk to you again soon. Bye.

Friendly (informal) beginning

  • How are you?
  • How are things going?
  • How was your weekend?
  • Have the things been going well?
  • What have you been up to?
  • How are things coming along?
  • Where are you with your project?

Replies

  • I am not bad, thanks!
  • The things are going pretty and smoothly, thanks. And you?

Reason of the call

  • The reason I am calling is ...
  • The main purpose of my call is to discuss what the ...
  • If you don’t mind, let us go through some of the details of our project.
  • I think we have clarified the main aspects of the project, so let’s get down to nitty-gritty, how soon do you want us to deliver and in what ways do you want us to do that?
  • The overall purpose is clear so far, let’s move on to details ...
  • We have understood it in general (terms), could you, please, provide us with some details about ...?

Speaking about problems

  • We have got some difficulties…
  • We have run into some problems…
  • There have been some concerns with the project...
  • There are some things to be solved / clarified in the project. These are …
  • The thing is that we ...
  • The problem is that we ...
  • The trouble is that we ...
  • The main concern is that we ...
  • What worries me most is that we can’t...

Clarifying difficulties

  • We got a crash / corruption / black screen … when were rebuilding / after we had put new / rebuild the resources.
  • Could you tell us …
  • Do you think you could …
  • I wonder if you have any ideas of why it happened
  • Are there any possible ways for us to deal with this?
  • We tried to work it out ourselves, but … nothing seems to be working / changing. 
    Figure out // Sort out // Work out
  • Could you tell us, if you had anything like that before? And how you dealt with that?
  • Could you advise us on what we should do with that?

Speaking about attachments

  • Have you had a chance to read the letter I sent you last week?
  • I sent you a letter last Monday, have you looked at / through the description of the problem?
  • What about the letter I sent you? Did you have an opportunity to study it (to get familiar with the issues I listed)?
  • And what about the issue I mentioned in the letter?
  • Could you tell me if we can talk through the concerns I described in the letter?
  • I think it will be better for me to send you … in the attachment.
  • I guess it will be worth sending this materials via email with an attachment.
  • I reckon it would be much better if we speak about this again after you have read the complete description, which I will send you in the letter straight after the call.

Welcoming questions

  • If you have any questions / issues / difficulties / troubles, what so ever, please, do not hesitate to contact me / get in touch with me / to speak to me!
  • If there are some problems, please, call me immediately.
  • In case there are some questions, please, let me know about them.