Фразы, часто используемые в разговоре по телефону на английском языке.
Answering the phone
Hello?
Thank you for calling Business English Courses "english4real". Maxim speaking. How can I help you?
Good morning/afternoon/evening, Persha Studia, Denis speaking.
Who's calling, please?
Introducing yourself
This is Ken.
Ken speaking
Hey George. It's Lisa calling. (informal)
Hello, this is Julie Madison calling.
Hi, it's Gerry from the dentist's office here.
Asking who is on the telephone
Excuse me, who is this?
Can / Could I ask who is calling, please?
Asking for Someone
Can I have extension 123? (internal numbers at a company)
Could / Can / May I speak to...?
Is Jack in? (in the office)
May I speak with Mr. Ivanov, please?
Would the financial manager be in / available?
Connecting Someone
I'll put you through (connect)
Can you hold the line?
Can you hold on a moment?
Please hold and I'll put you through to his office.
One moment please.
How to reply when someone is not available
I'm afraid ... is not available at the moment
The line is busy...
Mr Levin isn't in / available ...
Mr Chernous is out at the moment...
Taking a Message
Could / Can / May I take a message?
Could / Can / May I tell him who is calling?
Would you like to leave a message?
I'm sorry, Vika's not here at the moment. Can I ask who's calling?
I'm afraid he's stepped out. Would you like to leave a message?
He's on lunch right now. Who's calling, please?
He's busy right now. Can you call again later?
I'll let him know you called.
I'll make sure she gets the message.
Leaving a message with someone
Yes, can you tell him his wife called, please.
No, that's okay, I'll call back later.
Yes, it's Alexander from Alpha Bank here. When do you expect her back in the office?
Thanks, could you ask him to call me back when he gets in?
Do you have a pen. His number is 050 - ...
Thanks. My number is 067-602-11-69.
Confirming information
Okay, I've got it all down.
Let me repeat that just to make sure I got it right.
Did you say pr. Moskovskiy, 6?
You said your name was Tatyana, right?
Making special requests
Could you please repeat that?
Would you mind spelling that for me?
Could you speak up a little, please? (говорить погромче)
Can you speak a little slower, please. My English isn't very strong.
Can you call me back? I think we have a bad connection.
Can you, please, hold for a moment? I have another call.
Finishing a conversation
Well, I guess I better get going now. Talk to you soon.
Well, I won't keep you. I've also got some things to do.
Thanks for calling. Bye for now.
I have to let you go now.
I have another call coming through. I better run.
I'm afraid that's my other line.
I'll talk to you again soon. Bye.
Friendly (informal) beginning
How are you?
How are things going?
How was your weekend?
Have the things been going well?
What have you been up to?
How are things coming along?
Where are you with your project?
Replies
I am not bad, thanks!
The things are going pretty and smoothly, thanks. And you?
Reason of the call
The reason I am calling is ...
The main purpose of my call is to discuss what the ...
If you don’t mind, let us go through some of the details of our project.
I think we have clarified the main aspects of the project, so let’s get down to nitty-gritty, how soon do you want us to deliver and in what ways do you want us to do that?
The overall purpose is clear so far, let’s move on to details ...
We have understood it in general (terms), could you, please, provide us with some details about ...?
Speaking about problems
We have got some difficulties…
We have run into some problems…
There have been some concerns with the project...
There are some things to be solved / clarified in the project. These are …
The thing is that we ...
The problem is that we ...
The trouble is that we ...
The main concern is that we ...
What worries me most is that we can’t...
Clarifying difficulties
We got a crash / corruption / black screen … when were rebuilding / after we had put new / rebuild the resources.
Could you tell us …
Do you think you could …
I wonder if you have any ideas of why it happened
Are there any possible ways for us to deal with this?
We tried to work it out ourselves, but … nothing seems to be working / changing. Figure out // Sort out // Work out
Could you tell us, if you had anything like that before? And how you dealt with that?
Could you advise us on what we should do with that?
Speaking about attachments
Have you had a chance to read the letter I sent you last week?
I sent you a letter last Monday, have you looked at / through the description of the problem?
What about the letter I sent you? Did you have an opportunity to study it (to get familiar with the issues I listed)?
And what about the issue I mentioned in the letter?
Could you tell me if we can talk through the concerns I described in the letter?
I think it will be better for me to send you … in the attachment.
I guess it will be worth sending this materials via email with an attachment.
I reckon it would be much better if we speak about this again after you have read the complete description, which I will send you in the letter straight after the call.
Welcoming questions
If you have any questions / issues / difficulties / troubles, what so ever, please, do not hesitate to contact me / get in touch with me / to speak to me!
If there are some problems, please, call me immediately.
In case there are some questions, please, let me know about them.