Getting Ready
What do you usually do when you check into a hotel? Check (✓) your answers and compare them with a partner.
show some identification
give your credit card number
pay for the room in advance
pay a deposit
show a letter from your company or school
fill out a registration card
show your airline tickets
give a confirmation number
other: ________
Show answers
your own answers
Listening 1
People are checking into a hotel. What do they have to do? Listen and circle the correct answer.
1) a fill out a form
b show a driver’s license
c show a passport
d pay a deposit
e give the receptionist his credit card
2) a give the confirmation number
b show a driver’s license
c show a passport
d pay cash for the room
e leave a deposit
3) a spell her name
b show a driver’s license
c show an airline ticket
d fill out a registration form
e sign a card
4) a show a company ID
b show a passport
c give the receptionist her credit card
d fill out a card
e leave a deposit.
Show answers & Transcript
1) a, c, e 2) a, c, e
3) a, b, e 4) a, c, d
Transcript
1)
A: Hello. name’s Bill Sampson. I have a reservation.
B: Just a moment please, Mr. Sampson. Ah, yes. Would you mind filling out this form please?
A: Thanks.
B: Could I also see your passport?
A: Here it is.
B: Thank you. Will you be paying by credit card?
A: Yes. I have it right here.
B: Thank you.
2)
A: Yes. I’d like to check in, please.
B: Certainly, do you have a reservation with us?
A: Yes, the name’s Peter Fox.
B: That’s funny. I can’t find your name in the computer. Do you have your confirmation number?
A: Yes, it’s 6913.
B: Oh, I see. Sorry. Your name was spelled wrong. And could I see your passport, please?
A: Here you are.
B: Okay. How will you be paying for your room?
A: I’ll pay cash.
B: In that case I’ll have to ask you for a deposit.
A: That’s fine.
3)
A: I’d like to check in. name’s Pennington.
B: Would you mind spelling your name for me so I can check it on the computer?
A: Yes, it’s P-E-N-N-I-N-G-T-O-N.
B: Ah, yes, here it is. Can I see some form of identification, please?
A: Is a driver’s license okay?
B: Yes, that’s fine. Thanks.
A: Do I need to fill out a registration form?
B: No, you’re already registered. Just sign this card, please.
4)
A: Yes, I’d like a room, please.
B: Do you have a reservation?
A: No, I didn’t think I’d need one. I’m with City Travel.
B: Oh, yes. Then can I see some form of identification?
A: Sure. Here’s company ID. Or would you prefer passport?
B: Your company ID is fine.
A: Do you need credit card?
B: Yes, please. And would you fill out this registration card?
Listening 2
Task 1
What kind of room does each guest want? Listen and check (✓) the correct answer.
1) single double
standard deluxe
garden view city view
2) single double
standard deluxe
garden view city view
3) single double
standard deluxe
garden view city view
4) single double
standard deluxe
garden view city view
Show answers
1) single, standard room with a city view.
2) double, deluxe room with a garden view
3) single, standard room with a city view
4) double, standard room with a garden view
Task 2
Listen again. What else does each guest request? Circle the correct answer.
1) a where to find public transportation
b a room away from the elevator
2) a a fruit basket
b a wake-up call
3) a an iron
b some clothes
4) a coffee and sandwiches
b coffee and a salad
Show answers & Transcript
1) b 2) b 3) a 4) a
Transcript
1)
A: Would you like a single or a double room?
B: Oh, it’s just for me, so a single is fine.
A: Garden view or city view?
B: City view is fine.
A: And the standard or deluxe room? The deluxe is an extra $20.
B: I’ll take the cheaper one, please.
A: Sure.
B: Just one thing, I’m a very light sleeper. Can I get a room far from the elevator? I find being near the elevator can be a problem, especially at night.
A: Certainly. However, all our rooms are quiet, even the ones near the elevator. We have excellent soundproofing here.
B: Great. Thanks.
2)
A: What kind of room would you like?
B: Are there any deluxe rooms available? wife and I want to give ourselves a treat.
A: Yes, there are. So that’ll be the double deluxe. And you’d like a garden view room?
B: Absolutely. We’re here to relax.
A: Okay. You’re all set. You’re in room 701. I’ll have the bags sent up to your room right away. You’ll find a complimentary fruit basket in the room.
B: That’s nice. Thanks. Oh, and we’ll need a wake-up call at 7:00 a.m. Can you arrange that?
A: Sure. No problem. Enjoy your stay.
3)
A: What kind of room would you like?
B: Oh, just something simple. The cheapest you have will be fine.
A: So you don’t want the deluxe then!
B: No, thanks.
A: I can give you a standard single on the second floor. The lower floors are cheaper.
B: Sounds perfect.
A: And this one has a city view, as well.
B: Oh, that’s what I want.
A: No problem, then.
B: I need to iron some clothes. Is there an iron in the room?
A: I’m afraid there isn’t.
B: Oh. Could you please send an iron up to room?
A: Sure.
4)
A: Will that be a room for the two of you?
B: Yes, that’s right.
A: Do you want a city view?
B: No, we don’t. And we’d like a room on a high floor, please.
A: Let me see if we have one available. Yes, we do. Good. Would you like a deluxe room? It’s a little more expensive, but it’s much bigger.
B: Oh, it doesn’t matter about the size. The ordinary room will be fine.
A: Certainly.
B: And is it possible to get coffee and say, some sandwiches at this hour? We’re a little hungry.
A: Sure. I can send some up to your room if you like.
B: Thanks. That’d be great.
Listening 3
Task 1
People are discussing their rooms. Listen and check (✓) the correct information.
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1) |
Good |
Not good |
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the size |
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the bathroom |
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the view |
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the facilities |
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2) |
Good |
Not good |
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the size |
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the bathroom |
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the view |
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the facilities |
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3) |
Good |
Not good |
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the size |
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the bathroom |
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the view |
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the facilities |
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4) |
Good |
Not good |
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the size |
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the bathroom |
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the view |
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the facilities |
Show answers
1) good: the size, the bathroom, the facilities
not good: the view
2) good: the bathroom
not good: the size, the view, the facilities
3) good: the size, the view
not good: the bathroom, the facilities
4) good: the view, the facilities
not good: the size, the bathroom
Task 2
Listen again. What did each guest complain about? Circle the correct answer.
1) a that there was nothing in the refrigerator
b that the TV did not work
2) a the size of the bathroom
b the mattress
3) a the view from the window
b the heat in the room
4) a the shower
b the stereo
Show answers & Transcript
1) a 2) b 3) b 4) a
Transcript
1)
A: Is your room okay?
B: Well, it’s certainly big enough. That’s a nice change. A lot of hotel rooms these days are very small. There’s also plenty of space in the bathroom.
A: That’s good.
B: I wish I had a better view, though. There’s nothing to see except the cars in the parking garage.
A: You could always change.
B: I guess so, but I can’t be bothered. Anyway, it’s great to have a big, flat-screen TV. There’s also a coffeemaker, so I can make coffee whenever I want it. I was a little disappointed that there was nothing – not even a bottle of water – in the refrigerator when I checked in. But I called down and asked them to fill it up, and they did that right away.
2)
A: Is your room big enough for the two of you?
B: Well, it’s kind of small. By the time we put our bags on the floor, there was hardly any room to move. But you should see the bathroom! It’s almost as big as the bedroom! It’s great, but isn’t that strange? A bathroom bigger than the room!
A: It is. What floor are you on?
B: We’re on the second floor, so we don’t really see anything interesting. Just the street and the building next to us.
A: Is there anything much in the room?
B: Just the bed and a tiny refrigerator big enough for two bottles of water! The bed is as hard as a rock! I could hardly sleep last night. The manager said they would bring me a softer mattress later.
A: Well, that’s good.
3)
A: Is your room at the hotel okay?
B: It’s not bad. It’s a good-sized room, so that’s nice. The bathroom is absolutely tiny, though. And it doesn’t have an electrical outlet, so I can’t use hair dryer in there!
A: That’s inconvenient.
B: At least I can look out at the beautiful park across the street. I like to be able to see trees from window.
A: That sounds lovely. Is there a lot in the room?
B: No, not really. Just an old TV, but no refrigerator or anything else. It was really hot last night and I couldn’t sleep, so I spoke to the manager about it. She sent up an electric fan as soon as I called.
A: That should help.
4)
A: Is your room okay?
B: It’s pretty good, thanks.
A: That’s good. How big is the room?
B: Well, it could be bigger. It really is pretty small. There’s just enough room for one chair beside the bed.
A: It does sound small.
B: Yeah, but only real complaint is with the shower. The water’s either much too hot or way too cold. I’m going crazy! Luckily, I spoke to the manager, and he’s sending a plumber up tomorrow.
A: That’s nice of him. How about the view?
B: Oh, I do love the view of the city at night. It’s wonderful.
A: That’s fantastic. What does the room have in it?
B: Well, there’s a really nice TV and a DVD player. Plus there’s a stereo and a mini-fridge – everything I need.
Conversation Corner: Asking for confirmation
Task 1
Listen to the conversation. Write the missing words.
A: Yes, sir, may I help you?
B: I’d like a room for two nights, please.
A: ____ __. ______.?
B: That’s right. name is Chris Smithson.
A: Did you ______. ______.?
B: No, Smithson. S-M-I-T-H-S-O-N. Do you need to see some identification?
A: ____ __. ______. ______. you have identification?
B: Yes. I do. Here you go.
Task 2
Practice the conversation with a partner. Be sure to use the correct intonation.
Show answers & Transcript
A: Yes, sir, may I help you?
B: I’d like a room for two nights, please.
A: Twonights ?
B: That’s right. name is Chris Smithson.
A: Did you saySmith ?
B: No, Smithson. S-M-I-T-H-S-O-N. Do you need to see some identification?
A: Didyousay you have identification?
B: Yes. I do. Here you go.