Getting Ready
Which numbers in a hotel do you call for the following services? Write the numbers next to the services. Compare answers with a partner.
1) To order a meal in your room, dial ____ .
2) To get clothes dry cleaned, dial ____ .
3) To get help carrying your bags, dial ____ .
4) To get your room cleaned, dial ____ .
5) To get theater tickets, dial ____ .
6) To check if you have received mail, dial ____ .
Show answers
1) 15 2) 9 3) 6 4) 10 5) 7 6) 5
Listening 1
People are making calls from their hotel rooms. Who is each person calling? Listen and circle the correct answer.
1) a laundry
b room service
2) a concierge
b bell captain
3) a housekeeping
b room service
4) a bell captain
b laundry
5) a front desk
b room service
6) a concierge
b housekeeping
Show answers & Transcript
1) a 2) a 3) b 4) a 5) a 6) b
Transcript
1)
A: Hello. I’d like to have some shirts pressed.
B: Yes. How soon will you need them?
A: Can I get them by 6 o’clock tonight?
B: Of course. Just leave them in your room, and I’ll send someone to get them.
2)
A: Yes, can I help you?
B: Yes. I’d like tickets for the show at the Warfield.
A: Certainly. What night do you want the tickets for?
B: How about Friday?
A: I’ll see what I can get and call you right back.
3)
A: I’d like to order a large pot of coffee, please.
B: Yes, for how many people?
A: Two.
B: Anything to eat?
A: No, thanks. That’s all.
4)
A: Can you send someone to room to help with bags, please?
B: Yes, how many bags do you have?
A: Three.
B: Just leave them in the room, and I’ll send someone to bring them down to the lobby for you.
5)
A: Has anyone left a package for me?
B: Yes, we do have a large envelope for you at the front desk. Do you want me to send it up to your room?
A: That’s okay. I’ll come down for it, thanks.
6)
A: Can I help you?
B: Yes. Could you send up a couple of extra towels and another blanket?
A: Certainly. I’ll send them up right away.
Listening 2
Task 1
People are talking to a hotel receptionist. What does each person want to do? Listen and circle the correct answer.
1) a leave a message
b check for packages
c pick up mail
2) a move to a bigger room
b move to a quieter room
c move to a smoking room
3) a arrange for a taxi for the morning
b arrange for a taxi for tonight
c learn to set the alarm clock
4) a drive to a restaurant
b eat something without meat
c eat in the restaurant
Show answers
1) b 2) b 3) a 4) b
Task 2
Listen again. Are these statements true or false? Check (✓) the correct answer.
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True |
False |
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1) The guest has no package. |
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2) The guest hates the smell of smoke. |
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3) The guest can get ready in 30 minutes. |
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4) The guest can’t order lasagna without meat. |
Show answers & Transcript
1) True 2) True 3) False 4) True
Transcript
1)
A: Good afternoon. Can I help you?
B: Yes, please. Could you check if any packages have arrived for me please? I’m in room 219.
A: Sure. Let me see. No, I’m sorry, it doesn’t look like there are any packages here.
B: Oh, no! That’s really too bad. I was expecting something from boss.
A: I’m sorry. If any packages do come in, I’ll let you know right away.
B: Thanks. Oh! I almost forgot. I need to mail some letters. Do you happen to know where the nearest post office is? Or a mailbox?
A: Actually, you can just leave them here, and we’ll mail them for you.
B: Great! Thanks a lot!
2)
A: Can I help you?
B: Yes, I’d like to move to a different room, if possible.
A: Of course. Is there something wrong with your room, Sir?
B: Yes. It faces the street, so it’s pretty noisy.
A: I see. Let me check. Yes, I can move you to a room on the opposite side. That should be much quieter.
B: Great. And is it a non-smoking room?
A: Let me check on that. I’m sorry, it’s not. All the non-smoking rooms are occupied at the moment.
B: That’s too bad, I hate the smell of smoke. But at least it will be quieter.
3)
A: Can I help you, ma’am?
B: Yes, I need a taxi to the airport tomorrow morning.
A: No problem. I can arrange that for you right now. What time is your flight?
B: I think it’s around 9:30, so can the taxi come around eight o’clock?
A: Actually, you’ll probably want the taxi to pick you up around 6:30.
B: 6:30? Are you sure?
A: Well, the airport is pretty far from here, as you know. And it’s been talking people a really long time to get through security recently.
B: I guess you’re right. Can you call me before the taxi comes tomorrow morning? I need about an hour to wake up and get ready.
A: No problem. I’ll schedule a wake-up call for 5:30.
4)
A: Good evening, ma’am. Can I help you?
B: Hi. Can I still get room service? I’ve been driving all night, and I’m hungry.
A: Sure. Here’s the menu. I believe they’re open for another 15 minutes.
B: Hmm. Is there any way to get the lasagna without meat?
A: Actually, I’m sorry, they can’t do that.
B: But I’m a vegetarian. I don’t eat meat. Are you sure they can’t help me?
A: I really wish they could. Maybe you should try the spaghetti. It’s very tasty, and the sauce doesn’t have any meat.
B: Hey, good idea! I’ll have that. They can bring it up to room 147.
Listening 3
Task 1
People are talking about the hotels they are staying in. Listen and check (✓) their opinions about each hotel.
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1) |
Good |
Not good |
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the restaurant |
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the service |
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the room |
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the rates |
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2) |
Good |
Not good |
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the restaurant |
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the service |
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the room |
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the rates |
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3) |
Good |
Not good |
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the restaurant |
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the service |
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the room |
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the rates |
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4) |
Good |
Not good |
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the restaurant |
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the service |
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the room |
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the rates |
Show answers
1) Good: the room, the rates
Not good: the restaurant, the service
2) Good: the restaurant, the service
Not good: the room, the rates
3) Good: the rates
Not good: the restaurant, the service, the room
4) Good: the service, the room
Not good: the restaurants, the rates
Task 2
Listen again. What phrase completes each statement? Write the correct letter.
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1) The hotel should have one restaurant that’s 2) The hotel should buy 3) The hotel should get 4) The hotel should have at least one |
a just for adults. b a new manager. c cheap, causal restaurant. d softer mattresses. |
Show answers & Transcript
1) a 2) d 3) b 4) c
Transcript
1)
friends and I flew down here to the beach for spring break. Of course, we’re really excited about swimming, and partying, and meeting other college students. Our hotel is full of families and little kids, though! The restaurants are terrible – really crowded with kids, and noisy – and they’re really slow, too. The hotel should have one restaurant that’s just for adults, I think. Another problem is the service. The staff is too busy running activities for the little kids, so sometimes they don’t bring us new towels or clean the room. One good thing is the room. It’s really big, and it has a great view of the beach. The price is great, too. I guess most college students don’t want to stay here, so the room rates are low.
2)
I travel a lot for job – too much, I think. Sometimes I’m away from home for three weeks or more. It can be pretty lonely. That’s why I’m so happy about the hotel where I’m staying now. First of all, the restaurant serves light, healthy food that gives me a lot of energy for work. Then there’s the staff. They’re very friendly to me. only complaint is with the room. The bed is very hard. They should buy a softer mattress. Oh, and the rates are expensive, but the company pays for it, so I don’t mind.
3)
Our trip to the lake has been pretty disappointing so far. It takes two days to drive there, so of course we have to stay in a hotel for one night on the way. husband forgot to make a reservation, though! We found a hotel, but the restaurant was only serving small snacks. When I complained about it to the hotel manager, he just laughed at me. They should get a new manager! The room is dirty and tiny. It’s really bad. The kids have to share a bed, and they’re unhappy about that. Of course, the rates are very cheap, so that’s good. We’ll have to be sure to make reservations from now on.
4)
flight was delayed by a big snowstorm, so I had to stay overnight in this hotel. only complaint is the restaurants. There are three of them, and they are all way too expensive for me, because the airline isn’t paying for dinner. They should have at least one cheap, casual restaurant. The staff is so friendly, though. Whenever I call the front desk to ask for something, they always remember name, and they work so quickly. The room is huge, with a giant bathroom that is bigger than whole apartment. It’s got everything – a refrigerator, a microwave, even a flat-screen TV. The rates are very expensive. I am so glad that the airline is paying for the room.
Conversation Corner: Asking for help
Task 1
Listen to the conversation. Write the missing words.
A: _____ ____ help you?
B: Yes. I can’t open the window in room. ______ ______ get some help?
A: Certainly. Is there anything else?
B: Yes. I ______ ______ the air conditioner off.
A: We can help with that. Is there anything else I can do?
B: Yes. I ______ ______ to the Internet.
A: You need a password. I ______ ______ ______ up with it.
B: Thank you very much!
Task 2
Practice the conversation with a partner. Be sure to reduce the vowel sound in can.
Show answers & Transcript
A: Can I help you?
B: Yes. I can’t open the window in room. Can I get some help?
A: Certainly. Is there anything else?
B: Yes. I can’t turn the air conditioner off.
A: We can help with that. Is there anything else I can do?
B: Yes. I can’tconnect to the Internet.
A: You need a password. I can send someone up with it.
B: Thank you very much!
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