Asking about services
1. Listen to these customers. Tick where you think each person is.
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In a bank |
In a post office |
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a |
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b |
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c |
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d |
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e |
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f |
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g |
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Show answers
In a bank: b, d, e
In a post office: a, c, f, g
2. Listen again. What does each person want to do?
a buy ten ________
b open a ________
c send a ________ to ________
d order a new ________
e check his ________
f send a ________ by ________
g send a letter by ________ delivery.
Answer & Transcript
a first class stamps
b bank account
c letter to Mexico
d cheque book
e balance
f parcel by registered mail
g letter by special delivery
Transcript
a Can I have ten first class stamps, please?
b I’d like to open a bank account.
c How much is it to send this letter to Mexico?
d I need to order a new cheque book.
e I’d like to check balance, please.
f I’d like to send this parcel by registered mail.
g I’d like to send this letter special delivery, please.
3. Listen again and repeat each sentence.
In a bank
1. Listen to a bank clerk explain how to open a new account. What documents do you need? complete the notes.
Proof of identity: passport, ________.
Proof of address: ________.
Other documents: ________.
Answer & Transcript
Proof of identity: passport, driving licence, ID card
Proof of address: telephone or electricity bill, rental contract
Other documents: letter from school/employer
Transcript
(Bank clerk = Canadian)
We need proof of your identity, so that means your passport, of course, and one other form of ID such as your driving licence ___ or, if you have one, an ID card is fine. We also need proof of where you live, so something official with your name and address on ___ a telephone or electricity bill, for example, or if you rent, then your rental contract showing your name and address. Oh, also, if you are a student we need a letter from your school, or, if you have a job, then a letter from your employer.
2. Listen to the bank clerk. Tick the things you can do with this bank account.
take out money
borrow money
pay in cash/cheques
have a credit card
use a cheque book
have a cash card
Answer & Transcript
take out money, pay in cash/cheques, have a cash card
Transcript
(Bank clerk = Canadian)
Well, this is a basic bank account, so you will get a cash card to use when you want to withdraw money. You can deposit money, too, of course ___ that’s cash and cheques, free, but you can’t have a cheque book or a credit card, I’m afraid, with this account, and there’s no loan facility.
3. Listen to three short conversations in a bank. What service does each person want?
a _____.
b _____.
c _____.
Show answers
a open a bank account
b cash a cheque
c transfer some money to his savings account
4. Listen again. What does the bank clerk ask each person to do?
a _____.
b _____.
c _____.
Answer & Transcript
a fill in a form
b write her address on the back of the cheque
c show his bank card
Transcript
a Customer: I’d like to open an account.
Clerk: Certainly. Can you fill in this form? Our New Accounts Manager will see you shortly.
b Customer: I want to cash this cheque, please.
Clerk: Please can you write your address on the back?
c Customer: I need to transfer some money to savings account.
Clerk: No problem. Can you show me your bank card, please?
In a post office
1. Listen to four conversations in a post office. What does each customer want to do? Complete the notes.
a send three ________ to ________ by ________
b send a ________ to ________ by ________
c send a ________ to ________
d send a ________ to ________ by ________
Show answers
a send three postcards to France by airmail
b send a parcel to Poland by airmail
c send a letter to Japan
d send a letter to Australia by special delivery
2. Listen again. How much does each person pay?
a _____
b _____
c _____
d _____
Answer & Transcript
a £1.50 b £11.70 c £3 d £6
Transcript
a Customer: Oh, er, hello. Er. Yes. Can I send this by airmail, please?
Clerk: One postcard? Where do you want to send it?
Customer: To France. Oh, I have three actually.
Clerk: Three postcards will be £1.50.
Customer: OK. Thanks.
b (Customer = Russian)
Customer: How much is it to send this parcel by airmail?
Clerk: Where’s it going to?
Customer: To Poland?
Clerk: How much does it weigh?
Customer: Sorry, I not know.*
Clerk: If you give it to me, please, I’ll weigh it for you.
Customer: Oh, yes, Thank you.
Clerk: Let me see ___ er, normal airmail will be £11.70.
Customer: OK. Thanks.
* Did you notice?
The Russian man says I not know. A native speaker would say I don’t know.
c Customer: Can I send this letter by airmail, please?
Clerk: Of course. Where’s it going to?
Customer: To Japan. How much is it please?
Clerk: That’s £3.
Customer: Ok, thanks. How long will it take?
Clerk: About five days.
Customer: Ok. Thanks a lot.
d (Customer = Australian)
Customer: Hello. I’d like to send this letter to Australia, please. It’s quite urgent.
Clerk: OK. If it’s urgent, you should probably send it by special delivery.
Customer: How much will that cost?
Clerk: That’ll be £6.
Customer: Thanks a lot.
